Your Privacy Is Our Priority

999bo operates a trusted online entertainment platform for users in Bangladesh. We believe personal privacy is a fundamental right. Our Privacy Policy has therefore been drafted with full transparency, so you can use our platform with complete confidence.

Section 1

999bo collects the following types of information in order to provide you with our services. The information collected is used to manage your account, process transactions, and ensure security.

1.1 Information You Provide Directly

When you open an account or use services on 999bo, you voluntarily provide us with certain information. This information includes:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Valid email address and mobile number
• National ID or passport number (for identity verification)
• bKash / Nagad / Rocket / Upay / bank account details (for transactions)
• Residential address
• Messages and complaints you send through support chat

1.2 Information Collected Automatically

When you use the 999bo website or app, our system automatically collects certain technical information. This information helps improve the security and performance of the platform:

• IP address and device identifier
• Browser type, version, and operating system
• Date, time, and session details of platform access
• Pages visited and time spent on them
• Referral source (where you came from before reaching our site)
• Cookie and local storage data

1.3 Information Received from Third Parties

In some cases, we may collect information from trusted third parties for the purpose of identity verification or fraud prevention. Such collection is always done in compliance with applicable laws and regulations.

Section 2

999bo uses the information you provide only for specific and lawful purposes. We never sell your personal information to third parties. The main purposes for using your information are:

2.1 Account Management and Identity Verification

We use the information provided at registration to create and manage your account. Age and identity verification are carried out as part of the KYC (Know Your Customer) process, which is mandatory under international standards.

2.2 Processing Financial Transactions

Your payment information is required to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800.

2.3 Security and Fraud Prevention

Your information is used to detect and prevent unauthorized account access, money laundering, and fraudulent activity. This is essential for protecting the interests of all users.

2.4 Providing Customer Support

Our 24/7 Bengali live chat support team uses your information to help resolve any issues related to your account.

2.5 Meeting Legal Obligations

Your information may be used where necessary to comply with applicable laws, regulations, or court orders.

2.6 Service Improvement and Personalization

By analyzing your usage patterns, we improve the platform experience and display relevant content based on your preferences.

Section 3

999bo applies industry-standard security measures to protect your information. Our servers are secured with SSL (Secure Socket Layer) encryption, which prevents unauthorized third-party access during data transfer.

3.1 Encryption and Technical Security

• All data transfers are completed through TLS encryption
• Passwords and payment information are stored in hashed and encrypted form
• Regular security audits are conducted
• Firewalls and intrusion detection systems remain active

3.2 Data Retention Period

Your information will be retained for as long as your account is active and for any additional period required to meet applicable legal obligations. Records of financial transactions are generally retained for the long term in accordance with legal requirements.

3.3 Data Minimization Policy

We only collect information that is genuinely necessary to provide the service. Unnecessary or expired information is securely deleted.

Section 4

999bo never sells, rents, or exchanges your personal information to third parties for commercial purposes. However, in specific circumstances we may share necessary information with trusted partners:

4.1 Payment Processors

Necessary information is shared with the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This sharing is limited solely to completing the transaction.

4.2 Identity Verification Services

A limited amount of information may be shared with trusted identity verification agencies to complete the KYC (Know Your Customer) process.

4.3 Legal Authorities

Information may be provided to the relevant authorities as part of a court order, government directive, or legal process. In such cases, we will make every effort to protect your interests within the limits of the law.

4.4 Technology and Service Providers

We work with certain trusted providers for hosting, analytics, and technical services. They may only use the information for the agreed purposes and may not share it with any third party.

Section 5

Cookies and similar tracking technologies are used on the 999bo website. These help improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help monitor platform usage and support improvements.
• Performance Cookies: Monitor page loading speed and overall performance.

5.2 Cookie Controls

You can accept or reject cookies by going into your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

Section 6

As a 999bo user, you have the following rights over your personal information. Contact our support team to exercise these rights.

6.1 Right to Access Information

You can find out at any time what information we hold about you and request a copy of that information.

6.2 Right to Correct Information

If the information we hold about you contains any errors or is incomplete, you may request that it be corrected or updated.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, this request may not be possible to fulfill where there are legal obligations or ongoing disputes.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

6.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

Section 7

999bo is a responsible platform. Our services are for individuals aged 21 or above only. We do not knowingly collect information from minors (those under 21 years of age).

Age verification is mandatory at the time of registration. If we become aware that a minor has provided information and opened an account, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Section 8

The 999bo website may sometimes contain links to third-party websites. These external sites have their own privacy policies and 999bo is not responsible for them.

We recommend that you read the privacy policy of any external site before visiting it.

Section 9

999bo reserves the right to update this Privacy Policy where necessary. For any significant changes, we will notify you by email or through a platform notification.

Continued use of the platform after changes have been made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

The date of the most recent update will always be shown at the top of this policy.

Section 10

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our support team. We are always here for you.

Our support team is ready to serve you seven days a week, 24 hours a day. Privacy-related requests are generally responded to within 7 business days.

For more information, visit our Terms and Conditions and Responsible Gaming pages.